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Fotem FAQ — Complete Answers to Frequently Asked Questions

From registration to withdrawal — you'll find answers to everything right here. Use the search box below to find what you need.

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Account & Registration
Registration, login, password reset, KYC verification — answers to all the basics are right here.
Deposits & Withdrawals
bKash, Nagad, Rocket, USDT — deposit and withdrawal methods, limits, and processing times.
Bonuses & Promotions
All your questions about welcome bonuses, reload bonuses, referrals, and cashback — answered.
Betting & Sports
Odds, live betting, bet cancellation, parlays — all your betting questions answered.
Security & Privacy
Account security, data privacy, and suspicious activity.
VIP & Loyalty
VIP tiers, points system, exclusive perks, and high roller program.
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Account & Registration

Just 2 minutes. Enter your mobile number, name, and password, then verify via OTP — and your account is ready. Register here।

Each person may only create one account. Any attempt to open multiple accounts will result in all accounts being closed and balances may be forfeited.

KYC (Know Your Customer) is the identity verification process. Before large withdrawals, you'll need to submit your National ID or passport. This keeps your account secure and helps prevent fraud. Verification is typically completed within 1–24 hours.

On the login page Go to the login page and click "Forgot Password?" An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes under 2 minutes.

Yes. Contact support and request account closure. Make sure to withdraw any remaining balance beforehand. For self-exclusion, Responsible Gaming View page.

Yes, though it cannot be done directly. The change is completed within 24–48 hours with KYC verification and support assistance. This process takes a little longer for security reasons.
Deposits & Withdrawals

The minimum deposit on Fotem is just ৳ 300Via bKash, Nagad, or Rocket — your choice.

Deposits via bKash, Nagad, and Rocket are usually Between 30 seconds and 5 minutes is credited to your balance. USDT typically takes 10–30 minutes due to blockchain confirmation.

Usually between 15 minutes and 2 hours Withdrawals are completed within this time. During peak hours, it may take up to 24 hours. Larger withdrawals may take longer if KYC verification has not been completed.

After sending via bKash/Nagad/Rocket, enter the Transaction ID (TxID) you receive into the deposit form on your Fotem dashboard. Providing an incorrect TxID may delay the balance from being credited.

Fotem supports the following payment methods:
  • bKash — directly to a personal/agent number
  • Nagad — to your personal number
  • Rocket (Dutch-Bangla) — to your personal number
  • USDT (TRC-20/ERC-20) — to a crypto wallet
To learn more Financial Transactions View page.

No. Withdrawals can only be made to the mobile number or verified wallet registered to your account. This rule is mandatory for security purposes.

Yes. If a deposit fails and the amount has been deducted, it will be returned to your mobile banking account within 3–7 business days. If the issue persists, contact support with your TxID.
Bonuses & Promotions

New members on their first deposit 200% Get a bonus — up to ৳10,000. Registration Complete it and make your first deposit — the bonus will be credited automatically.

Before withdrawing bonus funds, you need to wager a specified amount — this is the wagering requirement. The welcome bonus generally requires bets of x5 to x10 the bonus amount. For full terms and conditions, Terms & Conditions page.

Share your personal referral code with a friend. When they register and make their first deposit using that code, both you and your friend will receive a bonus. You can find your referral code in Account Settings.

No. Bonus funds cannot be withdrawn directly. You must first meet the wagering requirements. Once fulfilled, the bonus converts to your real balance and can then be withdrawn.

Yes. Regular members receive a 10% reload bonus on every daily deposit. This is separate from the welcome bonus. Log in and visit the Promotions page to see the full bonus list and current offers.
Betting & Sports

You can bet on the following sports at Fotem:
  • Cricket (IPL, BPL, ICC events, Test, ODI, T20)
  • Football (Premier League, La Liga, Bundesliga, Champions League)
  • Tennis, Badminton, Volleyball
  • E-Sports (CS:GO, DOTA 2, League of Legends)
  • Live Casino (Baccarat, Roulette, Teen Patti, Dragon Tiger)
  • Slots & Virtual Sports

Live betting means placing bets in real time on a match that's already underway. Odds change every second based on how the match is progressing. Quick decisions are key in live betting — so solid analysis matters. For betting tips, Go here।

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is active, you can partially or fully cash out during a match. The cash out amount depends on the odds at that moment.

Minimum bet in most markets ৳ 100. Minimum amounts may differ for certain specialist markets. Maximum bet limits are determined by the market and your account tier.

If a match is cancelled or abandoned, stakes for that bet are generally refunded. However, if a certain portion of the match has been completed (e.g., 5 overs in cricket), some markets may still be settled.
Security & Privacy

Yes. Fotem operates under an international license and uses 256-bit SSL encryption. Your personal information and financial transactions are fully secure.

Email support@fotem.app immediately or reach out via live chat. We'll temporarily lock the account and help you recover it after identity verification. For your security, change your password regularly.

No. Fotem never sells your personal information or shares it with third parties without authorization. To learn more, Privacy Policy read here.

Log in to your account, go to Profile Settings, and enable 2FA under the "Security" section. Once activated, an OTP will be required every time you log in from a new device.
VIP & Loyalty Program

There's no separate application for the VIP Program. Bet regularly to earn points and your tier will upgrade automatically. To learn more, VIP Page see here.

VIP members receive:
  • Weekly loss cashback (up to 15%)
  • Higher deposit & withdrawal limits
  • Personal Account Manager
  • Exclusive Bonuses & Promotions
  • Fast withdrawal processing

The High Roller program is for members who place large bets. It includes specially elevated bet limits, personalised service, and invitations to exclusive events. For more details, On the High Roller page see here.
Responsible Gaming

Go to Account Settings > Responsible Gaming and set your daily, weekly, or monthly limits. Limits take effect immediately. For more details, Responsible Gaming page see here.

Self-exclusion means voluntarily stepping away from betting for a set period. You can choose a self-exclusion period ranging from 6 months to 5 years. During this time, access to your account will not be possible.

Reach out to Fotem Support directly — we'll help without judgment. You can also visit the Responsible Gaming page Betting is for entertainment purposes only.
Technical Issues

Start by checking your internet connection. Then clear your browser cache (Ctrl+Shift+Del). If you're using a VPN, turn it off and try again. If the issue persists, try a different browser or device.

Fotem is built with a mobile-first design. Use the latest version of Chrome or Firefox. If your browser is out of date, some features may not work correctly.

Live streaming requires a fast internet connection (minimum 5 Mbps). If you're on mobile data, try switching to WiFi. Close other tabs or apps to free up bandwidth.

Didn't find your answer? Contact us directly

Our support team is available all day to help you in Bangla

Live Chat
The fastest way to get help. Click the chat button at the bottom right of the site.
Avg. response time: 2 minutes
Email Support
For detailed issues, send us an email with screenshots.
support@fotem.app
Help Center
Browse our information pages for more in-depth details.

About Fotem FAQ

This FAQ This page is designed to answer the most common questions from Fotem members. From registration to deposits, bonuses to self-exclusion — you'll find clear answers to everything right here.

Fotem believes an informed member is a happy member. We want you to understand and make the most of every feature on the platform. If you're unsure about anything, don't guess — check the FAQ or ask our support team directly.

FAQ is regularly updated

If there are changes to new features, bonus policies, or payment methods, this FAQ This page is updated regularly. Be sure to check back after any major update.

If you have a question that isn't covered here, let us know — we'll add it along with an answer.

Betting is always meant to be entertainment. If you're struggling, Responsible Gaming page See. For 18+ only.

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