Your Wellbeing Is Our Responsibility

Responsible Gaming — The Complete Guide to Safe Betting on Fotem

Betting is for entertainment — not a financial solution. Fotem believes responsible play is the key to a happier life. Know yourself, know your limits.

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Age verification is mandatory (18+) Benefits of Setting Limits 24/7 Support
18+
Adults Only
5
Protective Tools, Free of Charge
24/7
Support services in Bangla
0
Hidden barrier on cancelling limits

Responsible Gaming Principles

What you need to know first to ensure safe betting on Fotem

Play for Entertainment
Betting is a form of entertainment — just like going to the cinema or watching cricket live. It should never be seen as a source of income or a way to pay off debts.
Set a Budget
Decide in advance how much you'll spend each week or month. When you hit that limit, stop — whether you're winning or losing.
Set Time Limits
Extended betting sessions impair your judgment. Take a break and spend time with your family.
Never chase losses
Trying to win back losses by placing bigger bets is dangerous. This is called "chasing" — and it's the biggest risk in responsible gaming.
Think of Your Family
Betting doesn't only affect you — it has an impact on your family too. If loved ones or friends express concern, take the time to listen.
When in doubt, seek help
If you have any doubts about yourself, contact Fotem Support right away. Asking for help is a sign of strength, not weakness.

What does responsible play mean?

Simply put, Responsible Gaming It means keeping betting as a small part of your life — not letting it become the center of everything. When someone joins Fotem, we don't just gain a user — we welcome a member of our community. That sense of responsibility is what shapes our Responsible Gaming policy.

Online betting is growing fast in Bangladesh, but it comes with real risks. We want every one of our members to stay informed and stay safe.

Winning is never guaranteed

In betting, anyone can win — and anyone can lose. No strategy or statistic can guarantee a 100% win rate. Never bet with money you can't afford to lose.

Fotem-'s Betting Tips & Analysis section helps you make informed decisions. But keep in mind — outcomes are never guaranteed. That uncertainty is what makes betting exciting, yet it remains the one constant truth.

Mental Health & Betting

Avoid betting when you are angry, depressed, stressed, or under the influence of alcohol. Your judgment is impaired in these states, and the risk of serious losses increases significantly. Only bet when you are feeling fresh, calm, and clear-headed.

If you find that betting becomes your only source of comfort on a tough day, that's a warning sign. In that situation, take a break immediately and reach out for support.

Impact on family and loved ones

Problem betting doesn't just affect one person — it can impact the entire family. Financial stress, secrecy, and dishonesty can damage relationships. If a family member expresses concern about your betting, take their words seriously.

Fotem's self-exclusion feature can also be requested by family members. Contact Support.

Recognise the Warning Signs

If any of the situations below apply to you or someone you know, it's time to seek support.

  • Using rent money or household funds to bet
  • Taking out loans or borrowing money to bet
  • Struggling to balance the books at the end of the month
  • Hiding money to fund betting
  • Draining savings or emergency funds

  • Unable to cut back or stop betting despite trying
  • Chasing losses by placing bigger bets after a loss
  • Lying to family or friends about your betting
  • Losing focus at work or in your studies
  • Feeling restless or uneasy when you can't bet

  • Unable to enjoy yourself without betting
  • Feeling excessive anger or depression after a loss
  • Constantly thinking about betting
  • I have a strong urge to bet whenever I'm alone.
  • Disrupted sleep or eating habits

  • Increasing conflicts with family
  • Friends or loved ones pulling away
  • Skipping social events to bet
  • Someone has expressed concern about your betting

If you identify with any 3 of the above signs, contact Fotem Support Right now Reach out — no judgment, just help.


Fotem's Protective Tools

Free for all members — activate via Account Settings or through Support

1
Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit.

DurationSet LimitsActive Hours
DailyYour choiceImmediately
WeeklyYour choiceWithin 7 days
MonthlyYour choiceWithin 30 days

A 7-day waiting period applies before any limit increase takes effect.

2
Cooling-Off Period

Temporarily suspend your betting activity for a set period to take a break.

  • 24 hours: A chance to pause and clear your head.
  • 72 hours: Perfect for a weekend break.
  • 7 days: For reassessment after a significant loss.
  • 30 days: For extended breaks during serious situations.
3
Self-Exclusion

For long-term issues, the account can be closed permanently or for an extended period.

  • Self-exclusion periods range from 6 months up to 5 years.
  • All attempts to create a new account during this period will be blocked.
  • Once the period ends, a 7-day waiting period applies before reactivation.
  • A permanent self-exclusion option is also available — this is irreversible.
4
Betting and transaction history

Review your spending and activity.

  • View your complete betting history at any time.
  • A monthly summary report of your wins and losses.
  • A breakdown of which bet types are taking up the most of your time.
  • A visual comparison of your spending against your budget.
5
Reality Check Alerts

Automatic periodic alerts to remind you how long you have been playing.

After 30 minutes
First Reminder
After 1 hour
Break Recommendations
After 2 hours
Mandatory break

Check yourself

Answer the questions below honestly — this is completely private and no one else will see it.

All good for now

You're still playing responsibly. Stay mindful and check in with yourself regularly. Setting a deposit limit now will help you avoid problems down the line.

⚠️
Time to be cautious

Some warning signs are showing. Activate a cooling-off period now and lower your deposit limit. Contact support — we'll help without judgment.

🆘
Get Help Now

Your situation is serious. Please activate self-exclusion right away and contact Fotem support. Remember — asking for help takes courage. You are not alone.


How to Activate the Protective Tools

Just a few simple steps

Step 1
Log in to your account
Log in to Fotem with your registered mobile number and password.
Step 2
Go to account settings
Click the profile icon in the top right, then look for the "Responsible Gaming" section.
Step 3
Choose Your Preferred Tools
Deposit limits, cooling-off periods, or self-exclusion — choose what works best for you.
Step 4
Confirm via SMS or Email
After OTP verification for security, settings will take effect immediately.
Alternatives
Contact support directly to request
If you can't find the setting, let us know via live chat or email — we'll activate it for you straight away.

When do the tools take effect?

  • Reducing deposits: Takes effect immediately.
  • Cooling-Off: Takes effect immediately.
  • Self-exclusion: Within 1 hour at most.
  • Increasing deposit limit: Takes effect after 7 days.
  • Cancelling self-exclusion: Period ends + 7-day waiting period.

SMS confirmation is required to ensure your protective tools are activated.

Live Chat Support
Bottom right of the site — 24/7 in Bangla
Email support
support@fotem.app

Responsible Gaming FAQs

Frequently Asked Questions

No. Any balance in your account before self-exclusion is fully secure. Once the self-exclusion period ends, you can withdraw it as normal.

Yes. A close family member can contact support with their concerns and your details. We'll verify the situation and take appropriate action.

No. While self-exclusion is active, no promotional emails or SMS messages will be sent to you. This is part of our commitment to your wellbeing.

This 7-day break is there to protect you. The rule exists so that decisions made in the heat of the moment don't end up causing you harm.

Yes, absolutely. The World Health Organization (WHO) recognizes betting addiction as a legitimate mental health condition. It is not a sign of weak willpower — it is a treatable condition.

Enjoy Responsibly

Join Fotem — Enjoy the Entertainment, Play Within Your Limits

Join 1,20,000+ members in a safe betting environment. We're with you — in wins and in breaks.

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