The security of your personal data is our top priority at Fotem. Reading this policy will help you understand what data we hold, why we hold it, and how it is kept safe.
The core principles Fotem follows to protect your information
This Privacy Policy applies to all users of the Fotem platform (fotem.app). FotemBy creating an account or browsing the website, you are considered to have consented to the collection and use of information as described in this policy.
We understand that sharing personal information online can feel like a concern for many people — especially on a platform involving financial transactions. That is why Fotem fotem made the decision from day one to be fully transparent about data management — no hidden policies.
This document has been written in full Bengali so that our Bangladeshi users can clearly understand every detail. If you have any questions, please reach out to our support team.
This Privacy Policy was last updated January 2026Updated. Changes from the previous version: the cookies section has been expanded and the user rights section has been updated.
Fotem collects data through three main channels: information you provide directly, data generated automatically while using the platform, and information gathered during the identity verification process.
We do not store your bank card number or PIN directly. All payment processing is handled through secure third-party providers.
Fotem Your information is used solely to provide services, ensure platform security, and meet legal obligations. Each purpose is clearly described below.
| Purpose of Data Use | What information is used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, mobile, email | Contractual Necessity |
| Identity Verification (KYC) | NID, date of birth, address | Legal Obligations |
| Payment Processing | Mobile number, transaction details | Contractual Necessity |
| Fraud Prevention | IP, device, activity | Legitimate Interest |
| Customer Support | All Contact Details | Contractual Necessity |
| Platform Improvement | Browsing Behavior (Anonymous) | Legitimate Interest |
| Promotional Communications | Mobile, Email | Your Consent |
You can opt out of promotional messages at any time through your account settings or by contacting our support team.
Fotem never sells your personal information or shares it with unnecessary third parties. However, limited information may be shared with trusted partners where required to operate our services.
Fotem follows the highest industry standards to protect your data. Our technical team continuously reviews and upgrades security measures.
All data in transit is protected by TLS 1.3, and all stored data is secured with AES-256 encryption.
Staff access to data is strictly limited to what is necessary. All access is logged.
Automated systems monitor for unusual activity around the clock and send alerts instantly.
Third-party security experts conduct annual system audits.
In the event of a security breach, we are committed to notifying affected users within 72 hours.
Cookies are small text files stored in your browser. Fotem uses cookies for various purposes. Details on each type of cookie are provided below.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
As a fotem user, you have several important rights over your personal data. To exercise these rights, email us at support@fotem.app.
You can request to know what information Fotem holds about you.
You may request corrections to any inaccurate or outdated information.
You can request deletion of your data unless retention is required by law.
You can object to your information being used for a specific purpose.
You can request your information in a readable format.
You can request that processing of your information be restricted under certain circumstances.
Upon receipt of any data-related request Within 30 Days Fotem will respond.
Fotem does not retain data longer than necessary. Unless required by legal obligations, ongoing disputes, or active service needs, data is automatically deleted or anonymized after the defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the Duration of Account Activity | Service Delivery |
| Transaction History | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | Legal Obligations |
| Communication Logs | 3 years | Dispute Resolution |
| Browsing Cookies | 30–365 days | Service Improvement |
| Inactive Account Data | Deleted after 3 years of inactivity | Data Minimization |
Fotem is strictly not for anyone under 18 years of age. We do not knowingly collect any information from minors.
If a minor is found to have created an account, that account will be closed immediately and all associated data will be permanently deleted.
If you believe a minor has registered on this platform, please notify us immediately at support@fotem.app.
For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Officer.
If this policy changes, we will notify you in advance by email and SMS. The date of the update will appear at the top of this page.
Fotem upholds the highest standards of data protection, trusted by 1,20,000+ users across Bangladesh.